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Member Services Director

Location:Richmond, VA
Salary Range:Minimum salary is $35,000; actual salary will depend on experience and qualifications
Exempt/Non-Exempt:Exempt
Benefits:Free family metro-wide Y membership, medical, dental, and 12 percent employer-paid retirement fund, upon vesting
Employment Type:Full Time
Branch:Tuckahoe Family YMCA
Description:The Tuckahoe Family YMCA is seeking a strong leader with proven relationship-building and communication skills to serve as its Member Services Director.

The YMCA of Greater Richmond is a nonprofit with the goal of strengthening the foundations of community. We do this by providing programs that help build a healthy mind, body and spirit for all, and our programs focus on our three focus areas: Healthy Living, Youth Development and Social Responsibility. The Y is open to all, and we pride ourselves on the diversity of our members and employees. As an employer, the Y is focused on recruiting energetic professionals, encouraging work-life balance, and providing opportunities for growth and development.
Duties:The Member Services Director will be responsible for the overall direction and supervision of the Membership Department, where the focus will be on member sales, growth, and retention. The chosen professional will work closely with Wellness and other departments to help take our membership to the next level through innovative ideas; family programming; communication of the Y mission; and developing and maintaining positive relationships with members, staff, volunteers and community leaders. Responsibilities include creating programming; hiring, training, scheduling and supervising staff; and building community partnerships.
Qualifications:• Sales experience is necessary, preferably in the fitness center industry (profit or nonprofit)
• Bachelor’s degree preferred
• Y membership and program experience desired
• Excellent oral and written communication abilities, as well as financial, computer, and interpersonal skills required
• Proven problem solving abilities and time management skills are necessary
• A minimum of three years experience coaching and managing staff required
• Applicants must be able to work a varied schedule with some evening and weekend work

Please submit completed application, cover letter, resume and three references by February 15th, 2013.


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